frequently asked questions
- Are banks open today?
See our locations page for the hours of each branch. We also have 24-hour ATM locations.
- What are your bank holidays?
Dundee Bank observes all federal holidays and is closed on these days. New Year’s Day (January 1), Martin Luther King Jr. Day (3rd Monday in January), Presidents’ Day (3rd Monday in February), Memorial Day (last Monday in May), Juneteenth National Independence Day (June 19th) Independence Day (July 4), Labor Day (1st Monday in September), Columbus Day (2nd Monday in October), Veterans Day (November 11), Thanksgiving (4th Thursday in November), Christmas Eve (half day on December 24), Christmas Day (December 25), New Year’s Eve (half day on December 31).
For holidays falling on a Sunday, Dundee Bank will be closed the following Monday.
- Is Dundee Bank FDIC insured?
Yes! That was an easy question.
- How do I change my address?
You can change your address via Online Banking, the Dundee Bank Mobile App, at any branch location or by calling us at (402)504-4000.
In Online Banking and on the Mobile App:
- Select Messages or Secure Messages in the left navigation menu.
- Select Choose a Form to Submit.
- Select the Change of Address Form.
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- Is there a Dundee Bank Mobile App?
Sure is! We have an app for both iPhone iOS and Android. Links to download and instructions can be found on our Digital Banking page.
- How do I get my 1099 and other tax forms?
These are mailed to our customers during tax season. We can reprint them at either branch location. Some tax forms are also available through your online banking.
- What are the sizes and costs of Safety Deposit Boxes?
The following box sizes are available for annual rent:
- 5”×5” – $25
- 3”×10” – $50
- 5”×10” – $75
Boxes are available at our Dundee and Blackstone locations.
- What is the bank's routing number?
Dundee Bank’s routing number is 104110113. Please contact us to see the bank’s wire instructions.
- What are the bank's wire instructions?
Please contact us for wire instructions.
- How do I order checks online?
- What is Dundee Bank's fee schedule?
- Who do I contact for a loan payoff?
Email payoffs@dundeebanking.com and include the following:
- Date of Payoff
- Borrower’s full name
- Borrower’s phone number
- Property address
You will receive a written payoff quote within 1 business day of your request.
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- What’s the difference between a Checking and a Savings Account?
Checking and Savings Accounts are two of the most common financial products offered. They have both similarities and differences, but each allows you to deposit funds and provides government-backed insurance that guarantees the safety of your balance. Checking Accounts are designed for everyday banking and regular access to cash, while savings accounts are meant primarily for long-term money storage. Whether you need one or both types of these accounts, we can help you. Contact us or stop by one of our locations at your convenience.
- What do I need to open an account in person?
To open a personal account, each account owner will need two forms of identification, one being a government-issued photo ID. You will need an opening deposit. Further items may be needed for some accounts. Please contact us with questions prior to coming into a branch.
- How long does it take to open an account?
A typical personal account takes about 10 minutes to open.
- Can I open an account online?
Currently, online account opening capabilities has been disables as the process is getting an upgrade. We anticipate this feature will be available in the coming months.
- How do I sign up for Personal Online Banking?
Go to our secure online banking portal, select Sign Up and follow the steps. You will need your account number, SSN, zip code and email address.
- What features are available through Online Banking?
In Online Banking, you will be able to see account balances, history, and images. You can access statements and year-end tax documents. You can perform transactions like internal and external transfers and one-time or recurring loan payments. You can manage card controls like turning your card off and on. You can also set notifications for things like transaction postings, low balance, and upcoming payment reminders.
- What’s the difference between app and desktop login for Online Banking?
The app will allow you to use your fingerprint or face ID for easy access. Desktop will require username and password entered for each visit.
- How do I reset my Online Banking password?
Go to our secure online banking portal and select the forgot password link or call us a call at (402) 504-4000 during business hours.
- How to sign up for Bill Pay?
When you enroll in online banking, you will automatically be signed up for Bill Pay.
- What is my Mobile Deposit limit?
Mobile deposits have a daily limit of $2,500.
- How do I make a Mobile Deposit?
View this video on how to make a mobile deposit: Mobile Deposit Guide
- What checks can be deposited via Mobile Deposit?
You may deposit domestic checks payable in U.S. dollars. This includes: consumer checks, business checks corporate checks, government warrants, money orders, and travelers’ checks.
You may not deposit U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., third party checks, items drawn on foreign currency, paper drafts without MICR printing or substitute checks (image replacement documents), checks drawn against a line of credit, and cash
- When will my Mobile Deposit be available?
Funds are generally available the next business day. Factors like new accounts or checks where an endorsement cannot be confirmed, for example, may result in a hold being placed on the deposit.
- Am I able to make external transfers between my Dundee Bank accounts and accounts at other institutions?
Yes. This video shows you how to add an external account:
https://mcompany.vids.io/videos/4d90dbbb1911eac1c4/adding-external-accounts
Once the account is added, it will show in available account when making a transfer.
- What is my External Transfer limit?
$5,000 incoming and outgoing per day.
- Does Dundee Bank print cards on site?
Yes! Our Dundee branch at 5015 Underwood Ave in Omaha prints cards on site.
- How long does a debit card take to arrive?
Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How do I change my PIN number?
Change your PIN number via Online Banking or the Mobile App. Watch this video for more information:
https://mcompany.vids.io/videos/ac90dbbb1911efc125/manage-cards
You can also change your PIN at a Dundee Bank ATM, or by contacting us.
- Why isn’t my debit card working?
Are you traveling or making a large purchase? We can add a travel notice to your card and (potentially) increase your limit. Contact us.
- How do I report my Debit Card lost or stolen?
Please contact us during normal business hours. Please call 1-844-202-5333 outside of normal business hours.
- What are the current CD rates?
Current CD rates can be found on the CD page or you can give us a call at (402) 504-4000 and we’d be happy to tell you.
- Do you match CD rates from competitors?
Usually, but there are some exceptions. Contact us to know if we will match the CD rate you have found. See all of our current rates on the CD page.
- Do Money Orders or Cashier’s Checks cost money?
No way! Our customers receive free services including FREE Money Orders and FREE Cashier’s Checks.
- How do I get my 1099 and other tax forms?
These are mailed to our customers during tax season. We can reprint them at either branch location. Some tax forms are also available through Online Banking.
- What are the sizes and cost of safety deposit boxes?
The following box sizes are available for annual rent:
- 5”×5” – $25
- 3”×10” – $50
- 5”×10” – $75
Boxes are available at our Dundee and Blackstone locations.
- How do I order Personal checks?
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- What do I need to open an account in person?
To open an account, you will need two forms of identification, one being a government-issued photo ID. If you are opening a business account, you will need your business documentation. Finally, you will need an opening deposit. Further items may be needed for some accounts. Please contact us prior to coming into a branch.
Learn more here – https://dundeebank.com/opening-business-checking/
- How long does it take to open an account?
A business account can take 20 minutes or longer depending on the number of signers or the complexity of the account.
- How do I sign up for Business Online Banking?
When you open your account, you will be assigned a username and password for Online Banking. Go to our secure online banking portal to log in. If you forgot your password, select the forgot password like. Please contact us with any further questions.
- What features are available through Online Banking?
In Online Banking, you will be able to see account balances, history, and images. You can access statements and year-end tax documents. You can perform transactions like internal and external transfers and one-time or recurring loan payments. You can manage card controls like turning your card off and on. You can also set notifications for things like transaction postings, low balance, and upcoming payment reminders. Treasury Services customers will have access to features like ACH Services.
- What’s the difference between app and desktop login for Online Banking?
The app will allow you to use your fingerprint or face ID for easy access. Desktop will require username and password entered for each visit.
- How do I reset my Online Banking password?
Go to our secure online banking portal and select the forgot password link or call us a call at (402) 504-4000 during business hours.
- How to sign up for Bill Pay?
If you’ve requested Bill Pay when setting up your account, the Dundee Bank employee will add it to your Online Banking profile before sending you a username and password.
- How do I make a Mobile Deposit?
View this video on how to make a mobile deposit:
https://mcompany.vids.io/videos/4490dbbb1911e8cecd/mobile-deposit
- What is my Mobile Deposit limit?
Mobile deposits have a daily limit of $5,000.
- What checks can be deposited via Mobile Deposit?
You may deposit domestic checks payable in U.S. dollars. This includes: consumer checks, business checks corporate checks, government warrants, money orders, and travelers’ checks.
You may not deposit U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., third party checks, items drawn on foreign currency, paper drafts without MICR printing or substitute checks (image replacement documents), checks drawn against a line of credit, and cash
- When will my Mobile Deposit be available?
Funds are generally available the next business day. Factors like new accounts or checks where an endorsement cannot be confirmed, for example, may result in a hold being placed on the deposit.
- Does Dundee Bank print cards on site?
Yes! Our Dundee branch at 5015 Underwood Ave in Omaha prints cards on site.
- How long does a debit card take to arrive?
Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How do I change my PIN number?
Change your PIN number via Online Banking or the Mobile App. Watch this video for more information:
https://mcompany.vids.io/videos/ac90dbbb1911efc125/manage-cards
You can also change your PIN at a Dundee Bank ATM, or by contacting us.
- Why isn’t my debit card working?
Are you traveling or making a large purchase? We can add a travel notice to your card and (potentially) increase your limit. Contact us.
- How do I report my Debit Card lost or stolen?
Please contact us during normal business hours. Please call 1-844-202-5333 outside of normal business hours.
- Do Money Orders or Cashier’s Checks cost money?
No way! Our customers receive free services including FREE Money Orders and FREE Cashier’s Checks.
- How do I get my 1099 and other tax forms?
These are mailed to our customers during tax season. We can reprint them at either branch location. Some tax forms are also available through Online Banking.
- How do I order Business checks?
- How do I enroll in Online Banking?
Personal customers can enroll in Online Banking by going to
https://dundeebanking.myebanking.net/#/ and clicking Sign Up.
Business customers will be provided with a username and password from Dundee Bank after opening their account.
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- Can I open an account online?
Currently online account opening capabilities have been disabled as the process is getting an upgrade. We anticipate this feature will be available in the coming months.
- How do I sign up for Personal Online Banking?
Personal customers can enroll in Online Banking by going to https://dundeebanking.myebanking.net/#/ and clicking Sign Up.
- How do I sign up for Business Online Banking?
Business customers will be provided with a username and password from Dundee Bank after opening their account.
- What features are available through Online Banking?
In Online Banking, you will be able to see account balances, history, and images. You can access statements and year-end tax documents. You can perform transactions like internal and external transfers and one-time or recurring loan payments. You can manage card controls like turning your card off and on. You can also set notifications for things like transaction postings, low balance, and upcoming payment reminders.
- Is there a Dundee Bank mobile app?
Sure is! We have an app for both iPhone iOS and Android. Links to download and instructions can be found on our Online & Mobile Banking page.
- What’s the difference between app and desktop login for Online Banking?
The app will allow you to use your fingerprint or face ID for easy access. Desktop will require username and password entered for each visit.
- How do I reset my Online Banking password?
Go to our secure online banking portal and select the forgot password link or call us a call at (402) 504-4000 during business hours.
- How do I make a Mobile Deposit?
View this video on how to make a mobile deposit:
https://mcompany.vids.io/videos/4490dbbb1911e8cecd/mobile-deposit
- What is my Mobile Deposit limit?
Consumer mobile deposits have a daily limit of $2,500.
Business mobile deposits have a daily limit of $5,000. - What checks can be deposited via Mobile Deposit?
You may deposit domestic checks payable in U.S. dollars. This includes: consumer checks, business checks corporate checks, government warrants, money orders, and travelers’ checks.
You may not deposit U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., third party checks, items drawn on foreign currency, paper drafts without MICR printing or substitute checks (image replacement documents), checks drawn against a line of credit, and cash
- When will my Mobile Deposit be available?
Funds are generally available the next business day. Factors like new accounts or checks where an endorsement cannot be confirmed, for example, may result in a hold being placed on the deposit.
- How do I transfer money?
Watch this video on how to transfer money between your accounts:
- Can I set alerts/notifications on my account?
Yes! Watch this video to learn how:
- Am I able to make external transfers between my Dundee Bank accounts and accounts at other institutions?
Yes. This video shows you how to add an external account:
https://mcompany.vids.io/videos/4d90dbbb1911eac1c4/adding-external-accounts
Once the account is added, it will show in available account when making a transfer.
- What is my External Transfer limit?
$5,000 incoming and outgoing per day.
- What are the current CD rates?
Current CD rates can be found on the CD page or you can give us a call at (402) 504-4000 and we’d be happy to tell you.
- Do you match CD rates from competitors?
Usually, but there are some exceptions. Contact us to know if we will match the CD rate you have found. See all of our current rates on the CD page.
- What is my FDIC Insurance coverage?
Calculate your FDIC Insurance coverage here: https://edie.fdic.gov/
- Does Dundee Bank print cards on site?
Yes! Our Dundee branch at 5015 Underwood Ave in Omaha prints cards on site.
- How long does a debit card take to arrive?
Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How do I change my PIN number?
Change your PIN number via Online Banking or the Mobile App. Watch this video for more information: https://mcompany.vids.io/videos/ac90dbbb1911efc125/manage-cards You can also change your PIN at a Dundee Bank ATM, or by contacting us.
- Why isn’t my debit card working?
Are you traveling or making a large purchase? We can add a travel notice to your card and (potentially) increase your limit. Contact us.
- How do I report my Debit Card lost or stolen?
Please Contact us during normal business hours. Please call 1-844-202-5333 outside of normal business hours.
- Can I enroll my debit card in mobile wallets?
It is anticipated that Dundee Bank Debit Cards will have access to Mobile Wallets by the end of 2024.
- What do I do if I notice a debit card transaction that I did not authorize?
Please contact us to report any unauthorized transactions as soon as possible.
- How to sign up for Bill Pay?
Personal Customers: When you enroll in online banking, you will automatically be signed up for Bill Pay.
Business Customers: If you’ve requested Bill Pay when setting up your account, the Dundee Bank employee will add it to your Online Banking profile before sending you a username and password.