⚠️ Online and Mobile banking will be temporarily unavailable from Thursday, September 19th at 3:00pm to Monday, September 23rd at 10:00am
frequently asked questions
- Are banks open today?
See our locations page for the hours of each branch. We also have 24-hour ATM locations.
- What are your bank holidays?
Dundee Bank observes all federal holidays and are closed on these days. New Year’s Day (January 1), Martin Luther King Jr. Day (3rd Monday in January), Presidents’ Day (3rd Monday in February), Memorial Day (last Monday in May), Juneteenth National Independence Day (June 19th) Independence Day (July 4), Labor Day (1st Monday in September), Columbus Day (2nd Monday in October), Veterans Day (November 11), Thanksgiving (4th Thursday in November), Christmas Eve (half day on December 24), Christmas Day (December 25), New Year’s Eve (half day on December 31).
For holidays falling on a Sunday, Dundee Bank will be closed the following Monday.
- What is the historical background of your locations?
Information on this can be found on our about us page.
- Is Dundee Bank FDIC insured?
Yes! That was an easy question.
- How do I change my address?
Contact us via phone at (402) 504-4000 or stop by one of our locations.
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- Is there a Dundee Bank Mobile App?
Sure is! We have an app for both iPhone iOS and Android. Links to download and instructions can be found on our Digital Banking page.
- How do I get my 1099 and other tax forms?
These are mailed to our customers during tax season. We can reprint them at either branch location. Some tax forms are also available through your online banking.
- What are the sizes and cost of Safety Deposit Boxes?
The sizes (in inches) and annual costs are 5×5 ($25), 3×10 ($50), or 5×10 ($75). Boxes are available at our Dundee and Blackstone locations.
- What is the bank's routing number?
Dundee Bank’s routing number is 104110113. Please contact us to see the bank’s wire instructions.
- What are the bank's wire instructions?
Please contact us for wire instructions.
- How do I order checks online?
- What is Dundee Bank's fee schedule?
- Who do I contact for a loan payoff?
Email payoffs@dundeebanking.com and include the following:
- Date of Payoff
- Borrower’s full name
- Borrower’s phone number
- Property address
You will receive a written payoff quote withing 24 hours of your request.
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- What’s the difference between a Checking and a Savings Account?
Checking and Savings Accounts are two of the most common financial products offered. They have both similarities and differences, but each allows you to deposit funds and provides government-backed insurance that guarantees the safety of your balance. Checking Accounts are designed for everyday banking and regular access to cash, while savings accounts are meant primarily for long-term money storage. Whether you need one or both types of these accounts, we can help you. Contact us or stop by one of our locations at your convenience.
- What do I need to open an account in person?
To open an account, you will need two forms of identification, one being a government-issued photo ID. If you are opening a business account, you will need your business documentation. Finally, you will need an opening deposit. Further items may be needed for some accounts. Please contact us prior to coming into a branch.
- How long does it take to open an account?
A typical consumer account takes about 10 minutes. A business account could take longer depending on the number of signers or the complexity of the account.
- Can I open an account online?
Yes, many accounts can be opened online. You will find an “open in just minutes” button on various account pages of our website. This link will prompt the online account application. Once completed, a banker will reach out as soon as possible to confirm the status of your application.
- How do I sign up for Personal Online Banking?
Go to our secure online banking portal and follow the steps. You will need your account number, SSN, zip code and email address.
- What features are available through Online Banking?
In Online Banking, you will be able to see account balances, history, and images. You can access statements and year-end tax documents. You can perform transactions like internal and external transfers and one-time or recurring loan payments. You can also set notifications for things like transaction postings, low balance, and upcoming payment reminders.
- What’s the difference between app and desktop login for Online Banking?
The app will allow you to use your fingerprint or face ID for easy access. Desktop will require username and password entered for each visit.
- How do I reset my Online Banking password?
Go to our secure online banking portal and select the forgot password link or call us a call at (402) 504-4000 during business hours.
- How to sign up for Bill Pay?
Select Bill Pay within our Online Banking tool to enroll. All you’ll need to do is log in and then you will see a link in the right column.
- What is my Mobile Deposit limit?
Mobile deposits have a per item limit of $2,500 and a daily limit of $5,000.
- How do I make a Mobile Deposit?
Select Mobile Deposit within your App, endorse the back of the check with your signature and “FOR MOBILE DEPOSIT ONLY AT DUNDEE BANK”. Take a clear photo of the front and back of the check. It’s that easy!
- What checks can be deposited via Mobile Deposit?
You may deposit domestic checks payable in U.S. dollars. This includes: consumer checks, business checks corporate checks, government warrants, money orders, and travelers’ checks.
You may not deposit U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., third party checks, items drawn on foreign currency, paper drafts without MICR printing or substitute checks (image replacement documents), checks drawn against a line of credit, and cash
- When will my Mobile Deposit be available?
Funds are generally available the next business day. Factors like new accounts or checks where an endorsement cannot be confirmed, for example, may result in a hold being placed on the deposit.
- Am I able to make external transfers between my Dundee Bank accounts and accounts at other institutions?
Yes, in Online Banking, go to “transfer” and select “Launch External Transfer”. Follow the prompts. This is only available in Online Banking, not on the Mobile App.
- What is my External Transfer limit?
There is a daily limit of $5,000 in inbound and $5,000 in outbound External Transfers. Pending transfers will count towards the daily limit. For example: If you have a pending inbound transfer for $500, you will be able to initiate $4,500 in inbound transfers.
- Does Dundee Bank print cards on site?
We do not. Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How long does a debit card take to arrive?
Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How do I change my pin number?I am a so called subtitle.
Contact us for a PIN reference number and instructions to complete the process.
- Why isn’t my debit card working?
Are you traveling or making a large purchase? We can add a travel notice to your card and (potentially) increase your limit. Contact us.
- What are the current CD rates?
Current CD rates can be found on the CD page or you can give us a call at (402) 504-4000 and we’d be happy to tell you.
- Do you match CD rates from competitors?
Usually, but there are some exceptions. Contact us to know if we will match the CD rate you have found. See all of our current rates on the CD page.
- Do Money Orders or Cashier’s Checks cost money?
No way! We offer may free services including FREE Money Orders and FREE Cashier’s Checks.
- How do I get my 1099 and other tax forms?
These are mailed to our customers during tax season. We can reprint them at either branch location. Some tax forms are also available through Online Banking.
- What are the sizes and cost of safety deposit boxes?
The sizes (in inches) and annual costs are 5×5 ($25), 3×10 ($50), or 5×10 ($75). Boxes are available at our Dundee and Blackstone locations.
- How do I order Personal checks?
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- What do I need to open an account in person?
To open an account, you will need two forms of identification, one being a government-issued photo ID. If you are opening a business account, you will need your business documentation. Finally, you will need an opening deposit. Further items may be needed for some accounts. Please contact us prior to coming into a branch.
- How long does it take to open an account?
A typical consumer account takes about 10 minutes. A business account could take longer depending on the number of signers or the complexity of the account.
- How do I sign up for Business Online Banking?
When you open your account, you will be assigned a username and password for Business Online Banking. Go to our secure online banking portal to log in. If you forgot your password, select the forgot password like. Please contact us with any further questions.
- What features are available through Online Banking?
In Online Banking, you will be able to see account balances, history, and images. You can access statements and year-end tax documents. You can perform transactions like internal and external transfers and one-time or recurring loan payments. You can also set notifications for things like transaction postings, low balance, and upcoming payment reminders.
- What’s the difference between app and desktop login for Online Banking?
The app will allow you to use your fingerprint or face ID for easy access. Desktop will require username and password entered for each visit.
- How do I reset my Online Banking password?
Go to our secure online banking portal and select the forgot password link or call us a call at (402) 504-4000 during business hours.
- How to sign up for Bill Pay?
Select Bill Pay within our Online Banking tool to enroll. All you’ll need to do is log in and then you will see a link in the right column.
- How do I make a Mobile Deposit?
Select Mobile Deposit within your App, endorse the back of the check with your signature and “FOR MOBILE DEPOSIT ONLY AT DUNDEE BANK”. Take a clear photo of the front and back of the check. It’s that easy!
- What is my Mobile Deposit limit?
Mobile deposits have a per item limit of $2,500 and a daily limit of $5,000.
- What checks can be deposited via Mobile Deposit?
You may deposit domestic checks payable in U.S. dollars. This includes: consumer checks, business checks corporate checks, government warrants, money orders, and travelers’ checks.
You may not deposit U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., third party checks, items drawn on foreign currency, paper drafts without MICR printing or substitute checks (image replacement documents), checks drawn against a line of credit, and cash
- When will my Mobile Deposit be available?
Funds are generally available the next business day. Factors like new accounts or checks where an endorsement cannot be confirmed, for example, may result in a hold being placed on the deposit.
- Does Dundee Bank print cards on site?
We do not. Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How long does a debit card take to arrive?
Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How do I change my pin number?I am a so called subtitle.
Contact us for a PIN reference number and instructions to complete the process.
- Why isn’t my debit card working?
Are you traveling or making a large purchase? We can add a travel notice to your card and (potentially) increase your limit. Contact us.
- Do Money Orders or Cashier’s Checks cost money?
No way! We offer may free services including FREE Money Orders and FREE Cashier’s Checks.
- How do I get my 1099 and other tax forms?
These are mailed to our customers during tax season. We can reprint them at either branch location. Some tax forms are also available through Online Banking.
- How do I order Business checks?
- How do I enroll in Online Banking?
- What is the business day cut-off time?
All transactions received in-branch, at our ATMs, through the mobile app, and through online banking will be posted same-day if received by 6:00pm.
- Can I open an account online?
Yes, many accounts can be opened online. You will find an “open in just minutes” button on various account pages of our website. This link will prompt the online account application. Once completed, a banker will reach out as soon as possible to confirm the status of your application.
- How do I sign up for Personal Online Banking?
Go to our secure online banking portal and follow the steps. You will need your account number, SSN, zip code and email address.
- How do I sign up for Business Online Banking?
When you open your account, you will be assigned a username and password for business online banking. Go to our secure online banking portal to log in. If you forgot your password, select the forgot password like. Please contact us with any further questions.
- What do I need to open an account in person?
To open an account, you will need two forms of identification, one being a government-issued photo ID. If you are opening a business account, you will need your business documentation. Finally, you will need an opening deposit. Further items may be needed for some accounts. Please contact us prior to coming into a branch.
- How long does it take to open an account?
A typical consumer account takes about 10 minutes. A business account could take longer depending on the number of signers or the complexity of the account.
- What features are available through Online Banking?
In Online Banking, you will be able to see account balances, history, and images. You can access statements and year-end tax documents. You can perform transactions like internal and external transfers and one-time or recurring loan payments. You can also set notifications for things like transaction postings, low balance, and upcoming payment reminders.
- Is there a Dundee Bank mobile app?
Sure is! We have an app for both iPhone iOS and Android. Links to download and instructions can be found on our Online & Mobile Banking page.
- What’s the difference between app and desktop login for Online Banking?
The app will allow you to use your fingerprint or face ID for easy access. Desktop will require username and password entered for each visit.
- How do I reset my Online Banking password?
Go to our secure online banking portal and select the forgot password link or call us a call at (402) 504-4000 during business hours.
- How do I make a Mobile Deposit?
Select Mobile Deposit within your App, endorse the back of the check with your signature and “FOR MOBILE DEPOSIT ONLY AT DUNDEE BANK”. Take a clear photo of the front and back of the check. It’s that easy!
- What is my Mobile Deposit limit?
Mobile deposits have a per item limit of $2,500 and a daily limit of $5,000.
- What checks can be deposited via Mobile Deposit?
You may deposit domestic checks payable in U.S. dollars. This includes: consumer checks, business checks corporate checks, government warrants, money orders, and travelers’ checks.
You may not deposit U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., third party checks, items drawn on foreign currency, paper drafts without MICR printing or substitute checks (image replacement documents), checks drawn against a line of credit, and cash
- When will my Mobile Deposit be available?
Funds are generally available the next business day. Factors like new accounts or checks where an endorsement cannot be confirmed, for example, may result in a hold being placed on the deposit.
- How do I transfer money?
- How do I enroll in eStatements?
- Can I set alerts/notifications on my account?
Yes, you can set real-time alerts on items like low balance, transaction posted or payment coming due. These alerts can be set up in Online Banking or via the Mobile App.
- Am I able to make external transfers between my Dundee Bank accounts and accounts at other institutions?
Yes, in Online Banking, go to “transfer” and select “Launch External Transfer”. Follow the prompts. This is only available in Online Banking, not on the Mobile App.
- What is my External Transfer limit?
There is a daily limit of $5,000 in inbound and $5,000 in outbound External Transfers. Pending transfers will count towards the daily limit. For example: If you have a pending inbound transfer for $500, you will be able to initiate $4,500 in inbound transfers.
- How do I set up an external transfer account?
Moving money has never been easier or more convenient! Just follow the simple guide below.
- What are the current CD rates?
Current CD rates can be found on the CD page or you can give us a call at (402) 504-4000 and we’d be happy to tell you.
- Do you match CD rates from competitors?
Usually, but there are some exceptions. Contact us to know if we will match the CD rate you have found. See all of our current rates on the CD page.
- What is my FDIC Insurance coverage?
Calculate your FDIC Insurance coverage here: https://edie.fdic.gov/
- Does Dundee Bank print cards on site?
We do not. Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How long does a debit card take to arrive?
Our cards typically arrive in 7-10 days. In the meantime, we give you access to your account through Online Banking, Mobile App, Bill Pay, and starter checks.
- How do I change my pin number?
Contact us for a PIN reference number and instructions to complete the process.
- Why isn’t my debit card working?
Are you traveling or making a large purchase? We can add a travel notice to your card and (potentially) increase your limit. Contact us.
- Can I enroll my debit card in mobile wallets?
Yes, you can enroll your Dundee Bank debit card in Apple Pay, Android Pay, or Samsung Pay.
- What do I do if I notice a debt card transaction that I did not authorize?
Call SHAZAM Dispute Services at (833) 288-1126. They are available 24/7.
You can also reach us at (402) 504-4000 during normal business hours.
- How to sign up for Bill Pay?
Select Bill Pay within our Online Banking tool to enroll. All you’ll need to do is log in and then you will see a link in the right column.